Terms & Conditions

1. Introduction

Welcome to Billas Group UAE. By accessing our website or using our cleaning services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our services.

2. Services

Billas Group UAE provides residential, commercial, deep cleaning, sanitization, sofa cleaning, carpet shampooing, and post-construction cleaning services across Abu Dhabi.

3. Booking & Appointments

• Bookings are subject to availability.
• Customers must provide accurate booking information.
• Minimum booking hours may apply depending on the location.
• Late cancellations may result in additional charges.

4. Pricing & Payments

• All service prices are provided in AED.
• Payment must be completed after service completion unless agreed otherwise.
• Additional charges may apply for extra cleaning requirements.
• Prices may change without prior notice.

5. Customer Responsibilities

• Ensure safe access to the property.
• Secure valuable and fragile items before cleaning begins.
• Provide accurate instructions regarding cleaning requirements.

6. Cancellation Policy

Customers may cancel or reschedule bookings by contacting us in advance. Last-minute cancellations may be subject to cancellation fees.

7. Liability

Billas Group UAE is not responsible for:

• Pre-existing damage to property or furniture
• Normal wear and tear during cleaning
• Delays caused by circumstances beyond our control

8. Service Satisfaction

Customer satisfaction is important to us. If you are not satisfied with our service, please contact us within 24 hours so we can address your concerns.

9. Website Usage

All website content including text, logos, and images are the property of Billas Group UAE and may not be copied or reused without permission.

10. Privacy

Personal information shared with us is handled according to our Privacy Policy.

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page.